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Frequently Asked Questions

What does the 'single point of contact' actually mean for my business?

It means you stop juggling multiple numbers for different trades. You call or email Fortis Services Group, and our helpdesk coordinates the entire process—finding the right technician, scheduling the work, and following through until the job is done. You get one point of contact and one set of reports for all your electrical, plumbing, refrigeration, HVAC, and general maintenance needs across your property.

What is the difference between your Asset Compliance & Management service and regular maintenance?

Regular maintenance often just fixes things when they break. Our Asset Compliance & Management service focuses on scheduled, proactive work: tracking mandatory inspections (like smoke alarms and electrical checks) and managing routine upkeep. The goal is to help you avoid unexpected breakdowns, meet legal obligations, and extend the working life of your equipment and building systems to keep downtime and disruptions to a minimum.

Do you offer fixed price or ongoing maintenance plans?

We focus on competitive tailored plans rather than listing a standard price list. This means we work with you to create a maintenance package that fits your specific property type, equipment, and budget—whether that's a full preventative schedule or a flexible agreement for on‑demand work and breakdown works.

How quickly can you respond to an urgent breakdown?

Our 24/7 Reactive Maintenance & Rapid Response service is built to get your business back online as fast as possible. When you report a breakdown, we log the request immediately and dispatch a qualified, vetted technician from our network across Sydney, Wollongong, Central Coast, and surrounds. While specific response times can depend on location and the nature of the fault, our entire process is designed to minimise downtime and resolve critical repairs without delay whilst also working around your schedule.

What types of mandatory compliance inspections can you manage for me?

We coordinate your schedule of legally required assessments, including: smoke alarm testing (in line with NSW regulations), switchboard thermal imaging, emergency & exit light testing, fire equipment servicing, electrical checks, and where applicable, refrigeration tests for commercial settings and maintaining cleanliness to name a few. Our role is to oversee and track these obligations so you can stay compliant across your property portfolio, keeping the focus on growing your business efficiently.

Which industries do you specialise in?

Our services are specifically targeted at hospitality (kitchens, bars, beer systems, cool rooms, guest areas), manufacturing and warehouse (production lines, storage facilities, loading docks), high-rise offices (tenant floors, common areas), and aged care (resident-safe environments, compliance records, cleaning, pest control and garden maintenance). We adapt the maintenance approach to suit the operational needs of each sector. If you need it, we provide it.

Do you cover a single property or a portfolio of sites?

We work with both. Whether you manage one high‑rise office or a portfolio of warehouses across Sydney, Wollongong, and the Central Coast, our single point of contact model scales to cover multiple locations. We centralise reporting and coordination so you don't have to re‑explain your assets to different contractors at each site.

What happens if a repair isn't fixed on the first visit?

Our goal is always a first‑time fix. However, if a repair requires additional parts or a follow‑up specialist trade, our helpdesk stays on the case. You won't need to restart the process; we manage the next steps, keep you updated, and arrange the return visit as quickly as possible. Open communication and transparency are fundamental to the way we operate.

Can you provide a dedicated on‑site maintenance person for a large facility?

Yes. For large, complex sites ranging from manufacturing facilities and high‑rise office towers to aged care homes, we can provide an on‑site maintenance person to handle day‑to‑day planned tasks and immediate corrective repairs. This ensures constant operational oversight without needing to call out for every small issue. From small enterprises to large-scale operations, we deliver tailored solutions to meet your needs.

Do you have experience with NSW compliance standards like AS1851 for fire systems?

Yes. Our mandatory inspection coordination includes fire equipment servicing in line with NSW requirements, including the current AS1851 standard for routine service of fire protection systems. We help you keep the necessary documentation and logs that demonstrate compliance during any audit or inspection.